Privacy Policy for AVA – AI Voice Agent

This Privacy Policy describes how AVA Voice Labs, Inc. (“AVA,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards information when you interact with our products, services, and related technologies (collectively, the “Services”).
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By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

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1. Information We Collect

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We collect information from and about clients, their authorized users, and the end users who interact with the AVA Voice Agent. The information we collect includes:

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a. Information You Provide

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• Account Information: When you create an account or sign up for the Services, we collect your name, email address, company name, and payment details.‍
• Client Data: AVA processes data provided by clients to train, configure, and operate voice agents. This may include scripts, call data, customer contact details, and other communications.
  

• Communications: We collect information when you contact us, request support, or otherwise communicate with us.=
  b. Information Collected Automatically

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b. Information Collected Automatically

When you interact with our Services, we automatically collect certain information through technology such as:

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• Call Recordings and Transcripts: Voice interactions with the AVA Voice Agent may be recorded and transcribed for operational, analytic, and quality-assurance purposes.
• Technical and Log Data: IP address, device identifiers, browser type, operating system, system logs, and timestamps.
  
• Usage Data: Metrics on call duration, sentiment scores, and response accuracy, used to improve AVA’s AI systems and service delivery.

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c. Information from Third Parties

We may receive information about you from business partners, integration services (e.g., CRMs, telephony APIs), or publicly available sources, consistent with applicable law.

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2. How We Use the Information

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AVA Voice Labs, Inc. uses collected information for the following business purposes:
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• To provide, operate, and improve our Services, including configuring and maintaining the AVA Voice Agent.
  
  
• To analyze call and system data for performance monitoring, accuracy enhancement, and service reliability.
  
  
• To communicate with clients, including responding to inquiries, sending service updates, and providing customer support.
  
  
• To maintain security and detect, prevent, or investigate fraudulent or unauthorized activities.
  
  
• To comply with legal obligations and enforce contractual terms or this Privacy Policy.

We may also use aggregated or de-identified data for research, reporting, or statistical purposes.
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3. How We Share Information

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We do not sell or rent personal information. We may share information as follows:

• With Service Providers: With vendors that support our operations, including data hosting, telephony processing, analytics, and security providers, who are bound by confidentiality obligations.
  
  
• With Clients: Client organizations have access to their own account data, call records, and analytics dashboards.
  
  
• For Legal Reasons: To comply with applicable laws, lawful requests, or to protect our rights, safety, or property.
  
  
• Business Transfers: In the event of a merger, acquisition, or asset sale, client data may be transferred as part of the transaction, subject to this Policy.
  
  

4. Data Retention

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We retain personal information for as long as necessary to provide our Services, fulfill contractual obligations, comply with legal requirements, or resolve disputes. Call recordings and transcripts are typically retained according to client-specified schedules or until deletion is requested.

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5. Data Security

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AVA Voice Labs, Inc. implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.
All call data and transcripts are encrypted in transit and at rest.

However, no system is entirely secure, and we cannot guarantee absolute security of your information.

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6. Your Rights and Choices

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Depending on your location and relationship with AVA, you may have the right to:

• Access or receive a copy of your personal information;
  
  
• Request correction or deletion of inaccurate data;
  
  
• Opt out of communications or certain data uses.
  
  

Requests can be made by contacting legal@thanksava.com. We may verify your identity before processing any request.

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7. Children’s Privacy

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Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn that we have done so, we will delete such information promptly.

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8. “Do Not Track” and State Privacy Rights

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Our Services do not currently respond to “Do Not Track” browser signals. California residents and other U.S. state residents may have specific privacy rights under the California Consumer Privacy Act (CCPA) and similar state laws. We honor applicable requests for disclosure, deletion, and opt-out as required by law.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any material changes will be communicated through our website or via email notification. Continued use of the Services following such updates constitutes acceptance of the revised Polic

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10. Contact Us

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If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

AVA Voice Labs, Inc.
Email: legal@thanksava.com