AVA answers every call, takes orders, and keeps your shop responsive 24/7 while you stay focused on fulfillment.
Listen to a real call to hear how AVA greets a customer, understands what they are looking for, and guides them from the first question to a confirmed order, delivery time, and card message in one smooth conversation.
Call Type:
New Customer Inquiry
Flower shops run on timing and details. While you are designing arrangements, unpacking fresh stems, or helping a walk‑in choosing the right bouquet, AVA acts as an AI Front Desk for florists that keeps the phone covered. It takes clean orders, confirms addresses and delivery windows, checks store hours, and handles everyday questions about pricing and availability. You stay focused on the work in front of you while every caller still gets a helpful, professional response.
More orders captured during peak holidays
Availability with consistent accuracy
Reduction in missed opportunities
Faster response to wedding & event inquiries
Connect AVA to the tools you already use to run your shop, from your POS and website forms to delivery and calendar apps. Orders, contact details, and notes flow straight into your systems so nothing has to be re‑typed and your team can see exactly what was promised.
Get a quick view of how much revenue and time AVA can win back for your flower shop with your real call volume.
Backed by actual call data from your shop
Covers inbound calls around the clock
Covers inbound calls around the clock
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Calculate how much time and money AVA saves your facility every month
Everything you need to know about how AVA works, what she can do for your business, and how quickly you’ll see results.
Will an AI Agent really help my shop make more money?
In most flower shops, phones are lost money waiting to happen. Calls come in while you’re with a customer, loading the van, or already on hold with a supplier. Those are often serious buyers, not just “price shoppers.” When your AI voice agent like AVA answers instead of voicemail, more of those calls turn into real orders: birthdays, sympathy deliveries, last‑minute gifts. It’s not magic; it’s simply making sure every person who tries to reach you actually gets helped.
Can it handle custom bouquets and picky card messages?
Yes, that’s the whole point. AVA doesn’t just ask “standard or deluxe.” It can ask things like “Do they like bright and bold or soft and pastel?” or “Any flowers you’d rather avoid?” It reads the card message back slowly so the sender can tweak it. It also makes space for notes like “please call ahead” or “leave with neighbor if no answer.” For more complex work, weddings, events, large sympathy pieces, it collects the basics and flags it for you to follow up.
How does it know where we deliver and what we charge?
During setup, we walk through your world: ZIP codes you serve, delivery fees, same‑day cutoffs, and any odd rules you’ve picked up over the years. AVA quietly checks each new order against those rules. If the address is in range and the time works, it confirms and moves on. If not, it offers pickup or the next realistic delivery window instead of putting you in an impossible spot later.
Is this going to replace my front‑counter staff?
No. Your staff are the heart of the shop. They’re the ones reading the room, helping someone choose the right flowers for a hard day, or designing something special. AVA just takes the edge off the constant ringing. It steps in when no one can grab the phone, at odd hours, or when you’re short‑staffed. Think of it as the extra set of ears at the front you never quite had the budget for.
Will customers in my area be okay talking to this?
Most callers in your town want two things: someone to pick up and not make them feel rushed. AVA speaks in a steady, friendly tone, uses normal language, and doesn’t hurry people through card messages or addresses. If someone asks to speak to “a real person” or asks for you by name, it hands you off and passes along what it already learned so they don’t have to repeat everything.
Do I have to change my phone number or how we take orders?
You keep your main number. We simply route calls through AVA first. From there, it can create new orders in your POS or send clear, structured order summaries to your inbox or dashboard. However you’re taking orders now, phone, website, walk‑ins, stays the same. You’re just adding a reliable phone helper on top.
Is this only for after‑hours, or does it help during the day too?
Both. After hours, AVA is the only “person” still picking up, so you don’t lose the late‑night and early‑morning orders. During the day, it acts like overflow support. When two lines are already busy, or everyone is in the back processing a big event, it answers the next call, gets the basics, and either completes the order or queues it up for you. That’s when florists usually feel the biggest difference: fewer fires to put out, more breathing room.
How long does it take to get this up and running?
Usually days, not months. We spend a little time up front understanding your shop: typical calls, products you push, how you talk about delivery, and which calls should always go to a person. Then we connect AVA to your phone line and, if you want, your POS or calendar. We do a handful of test calls together, adjust the wording until it sounds like you, and then turn it on. You can keep tuning it as you notice patterns in your own callers.
See exactly how voice agents can begin to work within your business. Book a free, no‑obligation walkthrough today.
