Stay responsive during busy days, after hours, and high-call volumes. The AI Voice Agent built for healthcare practices answers every question, directs patients to the right person, and helps book visits so your team can focus on care.
Listen to call to hear how AVA answers, quickly understands whether they need a visit, a refill, or simple guidance, and guides them from that first hello to a clear next step in one calm, complete conversation.
Call Type:
New Customer Inquiry
AVA acts as an AI front desk for healthcare support that stays calm when things get hectic. It can explain basic policies, share hours and directions, take messages in a structured way, and help patients feel like someone picked up and took them seriously, even when your team is in the middle of a rush.
Less time spent on scheduling
Fewer missed calls during peak clinic hours
Faster routing to the relevant department
Instant response rate in answering calls
Connect AVA to your EHR/EMR, phone system, and scheduling tools so patient details, visit reasons, and call notes flow straight into your workflows, no extra systems to fight and no retyping from voicemail.
Wonder how many patient calls you’re missing, or how many extra visits you could schedule if every call was answered?
We look at your real call volume and peak times
Estimate how many calls are going to voicemail or dropping
Show what that could mean in visit volume, saved staff time, and fewer complaints
Calculate how much time and money AVA saves your facility every month
Everything you need to know about how AVA works, what she can do for your business, and how quickly you’ll see results.
How does AVA help our front desk or administrative staff?
It takes the constant ringing off their backs so they can focus on patients in front of them. Routine calls about hours, directions, basic policies, and simple bookings go to AVA, while your team spends more time checking people in, handling forms, and solving real problems instead of juggling multiple lines.
Can AVA book or modify appointments?
Yes, as long as it follows the rules you set. It can see your live schedule, suggest appropriate time slots, and book or request visits for specific providers and visit types. For simple changes, like moving an appointment or confirming a time, it can handle the update. Anything that needs a nurse or provider to weigh in is collected as a detailed request and passed to your staff, so they decide with full context.
How does AVA manage urgent calls?
Urgent calls follow a different path from the moment they start. During setup, you define what counts as urgent for your practice, key symptoms, phrases, and situations, and AVA uses that playbook.
Does AVA understand healthcare terminology?
It understands everyday healthcare language well enough to route calls and capture useful notes. Patients rarely speak in textbook terms, so AVA is tuned to how they really talk, “blood pressure meds,” “follow‑up on my knee,” “results for my test.”
It does not diagnose or give medical advice
It does understand enough to separate clinical from admin questions
It records details in plain language so your staff can act quickly
Is AVA available after hours?
Yes, that’s one of its biggest strengths. When your phones would normally flip to voicemail, AVA keeps answering.
Your team starts the morning with an organized collection of who called and why, instead of a blinking voicemail light.
Can AVA support multiple providers or locations?
Yes, it’s built for multi‑provider and multi‑location setups. If you run several clinics or specialties from one main number, AVA asks a couple of simple questions to decide where the call belongs, then:
Routes to the right office or department
Books with the correct provider or clinic where allowed
Tags calls so staff know which location or specialty they relate to
This is especially helpful for groups that share a single main line across many sites.
How does AVA reduce wait times for our patients?
It tackles both kinds of waits: time on hold and time waiting for a callback. AVA answers quickly, so fewer people sit through, hold music or hang up, and it structures information for callbacks so your team can move through follow‑ups faster. Over time, that translates into shorter holds, fewer repeat calls, and a front desk that feels calmer and more in control.
How fast can we launch AVA in our practice?
Most practices go live within days. We first learn how your phones work now, what types of calls you see most, and which systems you use. Then we connect AVA to your phone setup and, if you choose, your scheduling or messaging tools, run a few real test calls, adjust the language so it sounds like your clinic, and turn it on. You can keep fine‑tuning based on what you and your patients experience.
Is AVA secure and appropriate for healthcare?
Yes, it’s designed with healthcare privacy and security in mind. Calls are encrypted in transit, and we work with you to decide what should be captured, how long it should be stored, and who can access it.
See exactly how voice agents can begin to work within your business. Book a free, no‑obligation walkthrough today.
