Question 1

How does AVA help our front desk or administrative staff?

Accepted Answer

AVA takes constant phone interruptions off the front desk so staff can focus on patients in front of them. Routine calls about hours, directions, basic policies, and simple bookings are handled by AVA, while staff spend more time on check ins, paperwork, and resolving patient needs instead of juggling multiple phone lines.

Question 2

Can AVA book or modify appointments?

Accepted Answer

Yes, based on the rules you define. AVA can view live schedules, suggest appropriate time slots, and book or request appointments for specific providers and visit types. Simple changes such as confirmations or rescheduling can be handled directly, while requests that require clinical input are captured with full details and passed to staff for review.

Question 3

How does AVA manage urgent calls?

Accepted Answer

Urgent calls follow a separate path from the start. During setup, you define what counts as urgent, including symptoms, phrases, and situations. AVA uses this guidance to recognize urgent cases and route them according to your practice's defined process.

Question 4

Does AVA understand healthcare terminology?

Accepted Answer

AVA understands everyday healthcare language well enough to route calls and capture useful notes. Patients often speak in plain terms, and AVA is tuned to how they naturally describe medications, follow ups, and test results. AVA does not diagnose or provide medical advice, but it separates clinical and administrative questions and records details clearly so staff can act quickly.

Question 5

Is AVA available after hours?

Accepted Answer

Yes. AVA continues answering calls when phones would normally go to voicemail. Your team starts the day with an organized summary of who called and why, instead of sorting through voicemail messages.

Question 6

Can AVA support multiple providers or locations?

Accepted Answer

Yes. AVA is built for multi provider and multi location practices. It asks a few simple questions to determine where a call belongs, routes callers to the correct office or department, books with the appropriate provider where allowed, and tags calls so staff know which location or specialty they relate to.

Question 7

How does AVA reduce wait times for our patients?

Accepted Answer

AVA reduces both time on hold and time waiting for callbacks. Calls are answered quickly, reducing hang ups, and information is structured for efficient follow ups. Over time, this leads to shorter hold times, fewer repeat calls, and a calmer front desk experience.

Question 8

How fast can we launch AVA in our practice?

Accepted Answer

Most practices go live within days. The process includes reviewing current phone workflows, connecting AVA to your phone system and optional scheduling tools, running test calls, adjusting language to match your clinic, and launching. Ongoing tuning is done based on real usage and feedback.

Question 9

Is AVA secure and appropriate for healthcare?

Accepted Answer

Yes. AVA is designed with healthcare privacy and security in mind. Calls are encrypted in transit, and you control what information is captured, how long it is stored, and who can access it.

Let’s Start the Conversation

Frequently Asked Questions