Terms and Conditions for AVA – AI Voice Agent

1. Services Provided

- AVA is an AI-powered voice agent designed to handle inbound business calls.

- The Service includes: call handling, sentiment analysis, call logs, call recordings, transcripts, caller information, and a client dashboard.

- AVA may also integrate with third-party systems such as CRM platforms, scheduling tools, and inventory systems, subject to Client providing necessary access.

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2. Client Responsibilities

- Client must provide accurate and up-to-date business information (company name, phone, email, website, FAQs, etc.) to configure AVA.

- Client must ensure they have the legal right to share data (including customer information, CRM credentials, scheduling tool access, etc.) with AVA.

- Client is responsible for informing their customers that calls may be recorded and processed by an AI system, where legally required.

- Client agrees not to use AVA for unlawful, abusive, or fraudulent purposes.

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3. Data Handling

- AVA collects and processes caller information, call logs, recordings, and transcripts in order to provide the Service.

- Data is stored securely and shared only with the Client or authorized third-party integrations at Client’s request.

- Data retention and deletion are handled in accordance with our Privacy Policy.

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4. Service Availability

- AVA will use commercially reasonable efforts to maintain 24/7 availability, except during planned maintenance or technical outages.

- Brickell Digital does not guarantee uninterrupted or error-free service but will make best efforts to resolve issues promptly.

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5. Fees and Payments

- Fees for AVA are based on the subscription or pricing plan agreed upon at onboarding.

- Payments must be made in accordance with the billing cycle. Late payments may result in suspension of services.

- Fees are non-refundable unless otherwise stated in a written agreement.

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6. Limitations of Liability

- AVA is an AI-driven system and may occasionally produce errors or misinterpretations. The Client acknowledges this limitation.

- Brickell Digital shall not be held liable for:

 - Any indirect, incidental, or consequential damages

 - Business losses due to call handling errors or downtime

 - Issues arising from incorrect or outdated information provided by Client

- Maximum liability of Brickell Digital shall not exceed the total fees paid by Client in the preceding 3 months.

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7. Intellectual Property

- AVA software, platform, and dashboards remain the sole property of Brickell Digital.

- Client is granted a non-exclusive, non-transferable license to use AVA during the subscription period.

- Client shall not attempt to copy, reverse engineer, or resell AVA without written consent from Brickell Digital.

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8. Termination

- Either party may terminate this agreement with 30 days’ written notice.

- Brickell Digital may suspend or terminate access immediately if Client breaches these Terms or engages in prohibited use.

- Upon termination, Client’s access to AVA and stored data may be discontinued, subject to data retention policies.

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9. Changes to Terms

- Brickell Digital may update these Terms from time to time.

- Clients will be notified of material changes via email or dashboard notifications. Continued use of AVA constitutes acceptance of updated Terms.

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10. Governing Law

These Terms shall be governed by and construed under the laws of United States – State of Florida. Any disputes will be resolved under the jurisdiction of the courts of Miami-Dade County, Florida.

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11. Contact Information

For any questions about these Terms, please contact us:

📧 Email: support@brickelldigital.com

📞 Phone: +1 (305) 555-1234

🏢 Address: Brickell Digital, 1001 Brickell Bay Drive, Miami, FL, 33131, USA