Your 24/7 AI Voice Agent and Front Desk Assistant for Restaurants

In most flower shops, phones are lost money waiting to happen. Calls come in while you’re with a customer, loading the van, or already on hold with a supplier. Those are often serious buyers, not just “price shoppers.” When your AI voice agent like AVA answers instead of voicemail, more of those calls turn into real orders: birthdays, sympathy deliveries, last‑minute gifts. It’s not magic; it’s simply making sure every person who tries to reach you actually gets helped.

Yes, that’s the whole point. AVA doesn’t just ask “standard or deluxe.” It can ask things like “Do they like bright and bold or soft and pastel?” or “Any flowers you’d rather avoid?” It reads the card message back slowly so the sender can tweak it. It also makes space for notes like “please call ahead” or “leave with neighbor if no answer.” For more complex work, weddings, events, large sympathy pieces, it collects the basics and flags it for you to follow up.

During setup, we walk through your world: ZIP codes you serve, delivery fees, same‑day cutoffs, and any odd rules you’ve picked up over the years. AVA quietly checks each new order against those rules. If the address is in range and the time works, it confirms and moves on. If not, it offers pickup or the next realistic delivery window instead of putting you in an impossible spot later.

No. Your staff are the heart of the shop. They’re the ones reading the room, helping someone choose the right flowers for a hard day, or designing something special. AVA just takes the edge off the constant ringing. It steps in when no one can grab the phone, at odd hours, or when you’re short‑staffed. Think of it as the extra set of ears at the front you never quite had the budget for.

Most callers in your town want two things: someone to pick up and not make them feel rushed. AVA speaks in a steady, friendly tone, uses normal language, and doesn’t hurry people through card messages or addresses. If someone asks to speak to “a real person” or asks for you by name, it hands you off and passes along what it already learned so they don’t have to repeat everything.

You keep your main number. We simply route calls through AVA first. From there, it can create new orders in your POS or send clear, structured order summaries to your inbox or dashboard. However you’re taking orders now, phone, website, walk‑ins, stays the same. You’re just adding a reliable phone helper on top.

Both. After hours, AVA is the only “person” still picking up, so you don’t lose the late‑night and early‑morning orders. During the day, it acts like overflow support. When two lines are already busy, or everyone is in the back processing a big event, it answers the next call, gets the basics, and either completes the order or queues it up for you. That’s when florists usually feel the biggest difference: fewer fires to put out, more breathing room.

Usually days, not months. We spend a little time up front understanding your shop: typical calls, products you push, how you talk about delivery, and which calls should always go to a person. Then we connect AVA to your phone line and, if you want, your POS or calendar. We do a handful of test calls together, adjust the wording until it sounds like you, and then turn it on. You can keep tuning it as you notice patterns in your own callers.